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Frequently Asked Questions

General Questions

How can I contact Olsa Tools?

You can email us at [email protected] or call us toll free at 1-877-252-OLSA (6572)

Is Olsa Tools sold in any retail stores?

Olsa Tools products are not sold in any retail stores. We are ecommerce business, and our products are only available on our website and Amazon. If you're concerned about buying tools online, read on... First, we have an incredible 100% satisfaction guarantee, and a 30-day risk-free period and a limited lifetime warranty. Second, we have reviews from verified purchasers, unboxing and video reviews from customers on most product pages and our social media is filled with content from the over 633,808 happy mechanics that use our products. You can be sure that what you see is what you get. If you have questions, please reach out to us by email, or phone as our customer service would be happy to help to you!

What is Olsa Tools return policy?

Our policy lasts 360 days. If 360 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not offer returns on international orders.

To complete your return, we require a receipt or proof of purchase and order number.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 360 days after delivery

Where do I return my product?

To return your product, you should mail your product to:

Unit 3B - 1807 2nd Street
Nisku, AB
T9E 0W8
Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non- refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When can I expect my refund?

Once your return is received and inspected, we will send you an email within 5-10 days to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed in, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Can I get a refund on a sale item?

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

What are the shipping options?

Ground Shipping: We offer free ground shipping within the United States of America for orders with more than $50 in retail value. Orders usually arrive within 3-5 business days from when the order was placed.

Expedited Shipping: Orders under $50 in retail value have a flat-rate standard shipping fee of $9.99 and expedited shipping is weight-based. The minimum cost of Expedited Shipping is

Please know that all shipping is busier than usual this year. With the closing of many brick-and-mortar stores, people are shopping online more than ever. This is causing a worldwide slowdown in deliveries.

Unfortunately, these delays are out of our control as they effect all mail carriers. We are continuously monitoring this situation and are updating our delivery estimates on our checkout page accordingly. All our orders ship with tracking and you'll receive your tracking number as soon as your order ships.

When will I receive my order?

The standard shipping option typically sees orders arrive within 3-5 business days from when the order was placed. Orders with expedited shipping usually arrive within 2 days from when the order was placed. (Applicable only to the 48 contiguous States of the USA).

Can I return more than on order in one parcel?

To avoid confusion, please return each order individually.

Do you allow wholesale?

No we DO NOT allow any Third-Parties to resell Olsa Tools product

How do I make changes to an order I've already placed?

Please contact us immediately at [email protected] Please note our business hours of operation is Monday to Friday 9 am-5 pm Mountain Time. We can modify your order before its Shipment status of 'Shipping'.

If we are unable to modify your order before shipping, you will have to wait for your order to arrive. Once your order arrives we can begin the process of returning the item for exchange.

Do you ship worldwide?

Yes, based on your IP address when you enter our website you will be invited to shop on our site in your currency and language for the country that your IP address is registered in.

If you live in Canada you can shop on olsatools.ca

When can I expect the product to be in stock?

Contact us at [email protected] or 1-877-252-OLSA (6572) and we can check the restock date for the product

What can I do if my order arrives and there is an issue?

If your Olsa Tools' product arrived damaged or you have other concerns, please reach out to our support team by emailing [email protected] Be sure to include your order number and the date ordered and a representative will reply as soon as possible. We're a small family owned business and your 100% satisfaction is very important to us.

How can I exchange my product?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Unit 3B - 1807 2nd Street
Nisku, AB
T9E 0W8
Canada

Product Questions

Can the Olsa Tools Magnetic Hex Bit Organizer hold grinder bits?

Yes, it can hold bits with ¼” shank, it works well with bits 1” to 3” long.

Can I mix and match colors and drive sizes for the 3 pcs kit of Socket Holders?

Unfortunately, we are unable to customize the contents of the 3pc socket holders. The three-piece kits are all packaged the same way and are stored at a fulfillment center, we cannot mix and match them. These kits are offered as a package deal.

Can you buy additional socket clips for the Socket Holders?

Unfortunately, we are unable to customize the contents of the 3pc socket holders. The three-piece kits are all packaged the same way and are stored at a fulfillment center, we cannot mix and match them. These kits are offered as a package deal.

Can you customize the length of the Aluminum Socket Rails?

We are unable to customize the aluminum rail; however, you are able to customize the length by cutting the rails. If you need end caps for your aluminum socket holder, you can get either a rubber end caps or the locking ABS end caps.

Do the Socket Rails come with label stickers?

No, they do not come with label stickers.

Is the Magnetic Screwdriver Organizer only for screwdrivers?

The magnetic screwdriver holder primary purpose is to organize screwdrivers but you can use it for many different tools like ratchets, extensions, spanners, etc. The clips are made out of heavy-duty plastic.

Can you buy additional clips for the Magnetic Screwdriver Organizer

Yes, you can get the magnetic screwdriver clips here.

Can you remove clips for the Magnetic Screwdriver Organizer?

Yes, you just have to slide them off the rail.